Your Step-by-Step Hiring Journey
From your first message to the day your helper arrives in Hong Kong, we guide you through every step. Here's exactly how it works.
Watch: How It Works
A quick walkthrough of the PY Cares hiring process, from start to finish.
The short version
You tell us what you need → we send you matched candidates → you interview them → you choose → we handle the contract and paperwork → you only pay once your helper arrives in Hong Kong.
Contact Us & Share Your Requirements
Everything starts with a conversation. Reach out through the contact form on our website, send us a WhatsApp message, or call our agency directly — then tell us who you're looking for. The more detail you share, the better we can match you.
- The type of care you need — general housework, cooking, elderly care, child or newborn care, or special-needs care
- Skills and experience — years of experience, languages spoken, cooking styles, driving, or pet care
- Your household — flat size, number of family members, and whether the helper will live in or out
- Your preferences — nationality, age range, religion, rest days, or anything else important to your family
- Your timeline — when you'd ideally like your helper to start
Tip: Not sure about some details? Just share what you know — our team will ask the right questions to understand your needs.
Receive Matched Profiles & Our Recommendations
Once we understand your needs, we do the searching for you. Instead of scrolling through endless listings, you'll receive a short, curated shortlist of helpers who genuinely fit your requirements.
- We review our pool of candidates and select the ones best suited to your needs
- We send their profiles to you via WhatsApp, so you can review them anytime, anywhere
- Each profile includes the helper's background, experience, and relevant skills
- We add our personal recommendations, explaining why each candidate could be a good match
- You review at your own pace and let us know your shortlist — or ask us anything
Tip: Pick your top two or three favourites. If your first choice isn't the right fit after the interview, you'll already have strong backups ready.
Arrange & Attend Interviews
Profiles tell part of the story — an interview tells you the rest. Meeting a candidate helps you sense their personality, communication style, and whether they'll be comfortable in your home. We'll help you schedule an interview in whichever format suits you best.
- WhatsApp Video Call — quick and convenient, right from your phone
- Zoom — ideal for a more formal, scheduled conversation
- Face-to-Face — available for candidates already in Hong Kong (local applicants)
- We coordinate the schedule, set up the call, and help with translation if there's a language gap
- Prepare your key questions in advance and take notes so you can compare candidates later
Tip: Ask about real situations — "How would you handle…?" — rather than only yes/no questions. It gives you a much clearer sense of how the helper thinks and works.
Confirm Your Choice & Submit Documents
Once you've found the helper who feels right for your family, it's time to make it official. To begin the formal hiring process, send us the required documents and information by email.
- Let us know which candidate you'd like to hire
- Gather and email us the required documents and details
- We'll typically need employer identification and address details
- Plus the household and employment information needed for the contract and visa paperwork
- Once we receive everything, our team takes over the processing and keeps you updated
Tip: Keep clear scans or photos of your documents together in one folder. Having everything on hand makes this step fast and helps avoid delays later.
Sign the Contract — At Your Convenience
With your candidate confirmed and documents in hand, the next step is signing the employment contract. Here's where PY Cares makes things especially easy: you don't have to come to us.
- We arrange to meet you at a location of your choice — your home, office, or anywhere convenient
- We bring the contract and walk you through it
- We explain each part clearly, so you understand your rights and responsibilities
- You sign only when you're fully comfortable and all your questions are answered
- Keep your copy of the signed contract for your records
Tip: No queuing at an agency and no rearranging your day — we come to you, so the process stays simple and stress-free.
Pay Only When Your Helper Arrives in Hong Kong
We believe you should pay for a service only when it's ready to begin. That's why payment is collected only once your helper arrives in Hong Kong — not before.
- You're not asked to pay upfront while paperwork is still in progress
- Payment becomes due only when your helper has arrived and is ready to start
- Prepare for your helper's arrival and settling in
- Complete the payment once they've arrived, as agreed with our team
- Welcome your new helper home — and reach out to us anytime you need support
Tip: This "pay on arrival" approach is at the heart of how PY Cares works. It keeps our interests aligned with yours — we succeed only when you do.
Why families choose PY Cares
Curated, matched candidates — no endless searching
Flexible interviews on your schedule
We come to you for contract signing
Pay only when your helper arrives
Ready to get started?
Tell us what you're looking for, and we'll find the perfect match for your home.