Question 1

How long does the hiring process take?

Accepted Answer

For overseas hires, the process typically takes about 8 weeks from selection to arrival. For local transfers, it takes approximately 4 weeks. We handle all the paperwork and documentation to ensure a smooth process.

Question 2

How do you select and match helpers with families?

Accepted Answer

We conduct thorough interviews and background checks on all candidates. We consider your family's specific needs, preferences, and lifestyle to match you with the most suitable helper. Patrick's Philippine background helps ensure cultural compatibility.

Question 3

Can I interview the helper before hiring?

Accepted Answer

Yes! We arrange video interviews for overseas candidates and in-person meetings for local candidates. We also provide guidance on what questions to ask during the interview process.

Question 4

What is a direct hire and how is it different from a newly hire?

Accepted Answer

A direct hire means you already have a specific helper in mind (perhaps recommended by a friend or previously employed). A newly hire means we select and match a helper for you from our pool of candidates. Direct hires are usually faster and more affordable.

Question 5

What is included in the agency fees?

Accepted Answer

Our fees cover the complete process including documentation, visa processing, OWWA registration, medical check-ups, and consultation. For overseas hires, we also include plane tickets and airport pick-up. Please refer to our Services page for detailed inclusions per package.

Question 6

Are there any hidden costs?

Accepted Answer

No, we believe in full transparency. The package price you see includes all standard costs. We'll inform you upfront about any additional expenses that may apply to your specific situation.

Question 7

What is the minimum wage for domestic helpers in Hong Kong?

Accepted Answer

The minimum allowable wage (MAW) for domestic helpers is set by the Hong Kong government and is reviewed periodically. In addition to the salary, employers must provide food allowance (or meals), accommodation, and other statutory benefits. We'll provide you with the latest figures during consultation.

Question 8

What documents do I need to hire a domestic helper?

Accepted Answer

As an employer, you typically need your Hong Kong ID card, proof of income (tax return or employer letter), proof of accommodation, and a standard employment contract. We'll guide you through the complete documentation requirements.

Question 9

How does the visa process work?

Accepted Answer

We handle the entire visa application process on your behalf. This includes preparing and submitting the application to the Hong Kong Immigration Department, tracking the status, and managing any required follow-ups. The visa typically takes 6-8 weeks to process.

Question 10

What is OWWA and OEC?

Accepted Answer

OWWA (Overseas Workers Welfare Administration) is a Philippine government agency that provides welfare benefits to Filipino overseas workers. OEC (Overseas Employment Certificate) is a document required for Filipino workers going abroad. Both are part of the Philippine government's requirements and are included in our packages.

Question 11

What happens if the helper is not suitable?

Accepted Answer

We provide a replacement guarantee within the contract period. If the match doesn't work out, we'll help you find a new helper. We also offer mediation services to resolve any issues between employers and helpers.

Question 12

Do you provide after-service support?

Accepted Answer

Yes! Our support doesn't end after placement. We're always available via WhatsApp for any questions or concerns. Patrick and Yan are both licensed nurses, so we can also provide guidance on health-related matters.

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